We have an exciting opportunity, a newly created role of IT Service & Operations Manager, you’ll work closely with our Head of Operations and Infrastructure and provide leadership, guidance and structure to our Technology Service Partners.
As part of a transformation programme into a standalone PLC business, this is a great time to join us and be part of a new technology team. If you're looking for a new, challenging role where you can truly add value, then please read on.
We are Wickes, a digitally led, service enabled organisation with a vision to have a project in every home. We are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation.
Key Responsibilities
- Ensuring that we are responding in an appropriate and timely manner to incidents logged, requests raised or problems identified with a ‘hands-on” approach.
- You’ll manage the infrastructure in our estate efficiently and effectively, with a data driven approach to spotting trends and identifying opportunities to resolve or prevent repeat failures.
- Working in an outsourced model, you will manage the delivery of operations relating to following IT Service Towers to meet agreed SLA’s and KPI’s across our IT Service Desk and Desk Side Support.
- You’ll take ownership of the definition and delivery of critical operational processes, such as Asset Management DR & BCP, ensuring that these operate effectively.
- You’ll champion continual service improvement for the IT Operations and Infrastructure area, looking for opportunities to deliver improvements in efficiency or effectiveness to deliver an ever improving service for our customers and colleagues.
What are we looking for?- Proven track record in developing and managing relationships with key suppliers, ensuring that they meet their contractual agreements
- Previous experience in all aspects of IT Service Management, Service Design & Service Transition
- Proven ability to solve problems in a logical, quick & efficient manner
- Excelling in your approach, you’ll be able to influence and build relationships quickly with key stakeholders / customers / 3rd parties.
- Be commercially aware and through robust processes and controls, ensure the delivery of accurate, timely, and compliant reporting and risk management.
What’s in it for you?
- You will work in a diverse team that pursues a working environment where everyone can be authentic and feel a sense of belonging.
- Modern flexible working, the opportunity to work collaboratively in our Head Office of Watford 3 days a week and remotely from home.
- Competitive annual salary, car allowance and annual bonus.
- Contributory pension with enhanced options, life assurance and private medical cover
- 26 days holiday plus bank holidays.
- We have rewards & discounts with over 1,000 retailer offers available including 20% discount.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best-kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a willingness to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.
Closing date for applications is 3/1/2025
