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How we work

Our Unique Culture

At Wickes, we’re proud of our unique culture.

Each of us here is different, but we all share a way of being.

Welcoming new people and ideas.

Displaying both humility and an ambitious, can-do spirit. This is how everyone here enjoys an experience beyond the everyday’

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Our People Promise 

As well as our winning behaviours, we’ve also set out what we offer you as an employee, and what we expect in return.

These three themes make up our people promise:Freedom to be, Big on what matters, Empowering you


Our Winning Behaviours


Our people promise is underpinned by a set of behaviours, which all our colleagues understand and celebrate. This is how we create a workplace where everyone can thrive. 


Can do spirit

First response is never ‘no’, ‘we’ve done it before’, ‘it won’t work’

Move at pace and take a risk (mistakes are okay to make and learn from)

Go the extra mile for customers and do everything we can to give them what they want

Take the initiative and try new things

Humility

We don’t have all the answers (we’re not arrogant)

We look for learnings 

We ask and listen

We’re honest with ourselves and each other

We own up to mistakes and share learnings

Winning

Strive for our targets and do everything possible to reach them

Celebrate and share success

Achieve with pride

Take your colleagues with you

Accept that things will go wrong and move on positively

Be at your best

Make every day like it’s your first day in the business

Strive to be your best every day

Walk the talk – never ask anyone to do something you’re not willing to do

Always strive to improve

Learn every day

Authentic

Don’t be anything but you

Be real and honest

Have respect for the people you work with

Have the courage to face into tough conversations with respect and empathy

Be consistent

jobs

Latest jobs

Retail Supervisor

Salary:

£12.05 per hour

Location:

Reading, Berkshire

Position type

Permanent

Hours

39

Area of interest

Customer Assistants

Contract Type

Full Time

County

Berkshire

Description

Wickes, Unit A, Reading Retail Park, 709-731 Oxford Road, Reading, RG30 1PR About the role...Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleag

Reference

99003

Expiry Date

01/01/0001

Find out more
Customer Care Advocate

Salary:

£28,000 - £32,000 (dependant on experience)

Location:

Northampton, Northamptonshire

Position type

Permanent

Hours

40

Area of interest

Customer Services (Installations/NCSC)

Contract Type

Full Time

County

Northamptonshire

Description

We are hiring! Here at Wickes we are recruiting Customer Services Advocate to be responsible for managing and resolving high-level, multifaceted customer complaints that require thorough investigation

Reference

98980

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Chesham, Buckinghamshire

Position type

Permanent

Hours

24

Area of interest

Customer Assistants

Contract Type

Part Time

County

Buckinghamshire

Description

Wickes, Townsend Road, Chesham, HP5 2AA The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy

Reference

98871

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Catford, Greater London

Position type

Permanent

Hours

8

Area of interest

Customer Assistants

Contract Type

Part Time

County

Greater London

Description

Wickes, 7 Catford Hill, Catford, SE6 4NU The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy

Reference

99085

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Pudsey, West Yorkshire

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

West Yorkshire

Description

Wickes, Pudsey Road, Pudsey, Leeds, LS13 4HX The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in

Reference

99094

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Grantham, Lincolnshire

Position type

Permanent

Hours

22.5

Area of interest

Customer Assistants

Contract Type

Part Time

County

Lincolnshire

Description

Wickes, Gonerby Road, Grantham, NG31 8HX The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy

Reference

98977

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Newmarket, Suffolk

Position type

Permanent

Hours

24

Area of interest

Customer Assistants

Contract Type

Part Time

County

Suffolk

Description

Wickes, Willie Snaith Road, Newmarket, CB8 7AH The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys i

Reference

98948

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Epsom, Surrey

Position type

Permanent

Hours

16

Area of interest

Customer Assistants

Contract Type

Part Time

County

Surrey

Description

Wickes, Kiln Lane, Peel Centre, Epsom, KT17 1EQ The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys

Reference

99097

Expiry Date

01/01/0001

Find out more
Customer Service Assistant

Salary:

£11.44 per hour

Location:

Huntingdon, Cambridgeshire

Position type

Fixed Term Contract

Hours

18

Area of interest

Customer Assistants

Contract Type

Part Time

County

Cambridgeshire

Description

Wickes, 38 St Peters Road, Huntingdon, PE29 7DA The Role...Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys

Reference

99096

Expiry Date

01/01/0001

Find out more
View all jobs
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Fresh off the shelf

Top Interview Tips

Teaser

Career tips and advice

Content Type

Blogs

Publish date

06/13/2023

Summary

What are the most popular interview questions? We know the job application processes can be nerve-wracking, so we’ve put together a list of some of our most common interview questio

Teaser

Take a look at our Wickes recruitment teams top tips for interviews

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International Womens Day - Celebrating Our Colleagues

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Publish date

03/07/2023

Summary

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Top tips for our assessment centre

Teaser

Support Functions

Content Type

Blogs

Publish date

02/17/2023

Summary

Top tips for preparing for our assessment centre If you’re considering a new role in the new year, you’ll want to be as prepared as possible going into the application process. It

Teaser

Find out some top tips for our store assessment days.

Read full article