Wickes are a digitally led, service enabled organisation aiming to have a project in every home.
Are you looking for an opportunity to grow your career in Field Management? Are you currently an Installation Manager, Regional Manager, Area Manager or Store Manager? Would you enjoy the pace and energy of an environment which is collaborative, down to earth, fun and inclusive where people feel part of a winning team?
Wickes are a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.
We are looking for a Field Installations Manager to join our team where we strive to deliver market leading service to our customers and installers. This is a genuine opportunity to develop your career in Field Management, you will be responsible for ensuring Wickes’ customers experience the highest standards of quality of their installation, recruiting and managing the sub-contractor installations teams to deliver exceptional standards and service for our customers.
You may already be in a regional management role and looking to broaden your horizons, or you may be in a leadership role (eg.store manager) looking for the next step into field management. Don’t worry if you do not have specific sector experience - it is the core skills of professional business leadership, an ability to manage at multiple levels and capability to develop exceptional relationships that we are looking for.
Activities within the role are varied, and you will work closely with our store teams, National Customer Service Centre, our customers and Installers. This role offers experience in field based management, providing the opportunity to develop not only leadership skills but also the technical knowledge and understanding to deliver exceptional service for our customers.
Key Accountabilities:
Lead a team of installers to deliver the best customer experience
Build working relationships with key support networks across the business
Recruit, retain, utilise and lead a network of installation businesses within the zone
Understand and match the needs of our customers, our business and our installers
Manage installation standards via monitoring and the application of risk management methodology
Ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements
Implement a continuous improvement culture within existing Installation Service levels
Implement and ensure high levels of Customer Service
Support the management of remedial cost control
Provide support to the Store Network, National Customer Service Centre, our customers and installers
Drive and improve installation performance through the Store Management and Design Consultant teams
About You:
Experience of working in a field based, regional management environment or single business unit management experience eg. Store Manager
Retail / Customer Service experience
Kitchen, Bedroom, Bathroom, Tiling, Flooring or other installation experience would be an advantage, but is not essential
Exceptional leadership skills, driven through strong communication and influencing ability.
Ability to build and maintain effective relationships, working across the business at all levels and managing third party relationships, as an advocate of the Installation Service
Customer focused with a proven ability to generate enthusiasm across the teams within the region and broader business - promoting the Wickes brand
Experience of working in a budgeted controlled environment where costs v benefits are considered
Valid Driving Licence
Flexibility in working patterns
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us
We’ll also equip you with a benefits package that includes
Competitive salary and bonus scheme
Up to 35 days of annual leave including 8 days of Bank Holiday
Contributory pension scheme
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our unique culture means we believe in doing the right thing and help us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
About Us:
We’re passionate about empowering our colleagues. Together, we help you get what you want from your role, so you can make your working experience your own and an experience beyond the everyday. We are committed to supporting our colleagues' needs. We work with individuals and teams to create a flexible working environment where our colleagues can be effective, productive, and achieve a healthy work-life balance. You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
