Unit F, Salthouse Rd, Northampton, NN4 7EX
We are looking for articulate and driven individuals to join our installations department, working within the installation service team based in Northampton as Customer Service Advisors
The role involves working within our Installation Support Team, delivering an accurate and helpful service to internal customers, inline with current processes and procedures, this may include administrative duties and post sales resolutions. You will be actively and effectively resolving issues and supporting our installation services through the resolution of queries and concerns via the customers preferred method of communication.
Permanent and Full-time, 39 hours per week.
Responsibilities
- Respond at pace to all contact and work queries to meet individual and team targets and SLAs
- Consistently demonstrate our Ready 2 Help service journey to meet the requirements of the role
- Liaise between customers, third party suppliers, our network of stores and distribution teams to successfully resolve our customer’s concerns or complete an order
- Minimise the delay in resolutions for any requests and work queues, seek assistance from internal and external stakeholders if necessary to achieve a speedier resolution
- Ensure that close attention to detail is maintained to uphold accuracy of all payments, deductions and work queues
- Deal with payments and deductions accurately at all times
- Prioritise workload to ensure tasks are completed on time
Requirements
- A friendly personality that translates well in a great telephone manner
- A real people person who has the ability to quickly build rapport with customers
- Effective listening and questioning skills
- Ability to build rapport quickly
- Well organised and able to work at pace in a busy contact centre environment
- Confident and efficient PC user, excel knowledge would be hugely beneficial
- Clearly understood with a good standard of written and spoken English
We are able to offer full training for this role so previous relevant experience isn’t essential but it would be beneficial.
Job vacancy reference #98768
* Salary dependant on age.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form. 
