We’ve created an exciting new position of Customer Insight Executive to join our Marketing team. You’ll be part of the Customer team and you’ll play a key part in helping to ensure the customer is at the heart of all planning and decision making within the Wickes business.
About our Customer Team
After the demerger of the Wickes business, Wickes looked to develop an innovative Voice of the Customer (VOC) programme, a series of interlinked initiatives designed to create a Customer-First Culture within the organisation.
The creation of a Customer-First Culture has been achieved through elevating, optimising and leveraging customer insight through three specific objectives:
Insight-led action: Elevating insight so that it is at the heart of all planning and decision making.
Insight-led continual improvement: Making sure plans are being actioned, implemented and continually optimised with the customer in mind.
Championing Customer Curiosity : Considering the customer in everything we do; customer curiosity and customer instinct part of every Wickes colleagues’ DNA.
We’re looking for an adaptable, curious, self-starting Insight Executive to help champion our customer culture and ensure the customer is at heart of all we do here at Wickes.
What you’ll be doing
You’ll be planning, coordinating and administering research projects and ensuring we get the best data and insights out of our insight partners. This includes:
Coordinating multiple research projects, a mixture of continuous tracking studies and adhoc research, quantitative and qualitative.
Owning the day to day management of external agencies from proposal to completion. You’ll also analyse data in house and report and presentation writing.
Delivering research and insights in a digestible, actionable and timely manner to relevant stakeholders.
Supporting the Business to ensure the customer is at the heart of everything we do. You’ll do this by:
Designing and delivering regular reporting/presentations to support decision making across the business.
Investigating and making recommendations on business questions across a wide range of topics, to help inform business strategy.
Ensure relevant market, competitor data and customer research is communicated in a timely and appropriate manner.
Build effective relationships with colleagues across the business to achieve business results.
Work closely with members of the Insight team to champion our insight programmes within the business to ensure stakeholder buy-in.
Work closely with the wider Customer team to put the customer at the heart of decision making
You’ll also work on Competitor and Market awareness and gain a Clear understanding of where Wickes sit in the market.
What we’re looking for:
Ideally you’ll be educated to degree level and have Maths & English GCSEs. You’ll have experience in quantitative and/ or qualitative research preferably within a research agency or a commercial or retail function.
As well as this you’ll have:
Experience and a strong interest in customer research and project management
Excellent written and communication skills, able to interpret a variety of data sources to come to a point of view
The ability to work independently and take an organised approach to your work with strong attention to detail
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
You’ll work from our Support Centre in Watford, where our Marketing team are based, along with our other support functions. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working.
About Us:
Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues.
But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
